You Have 100 Nights To Make A Decision
It takes a minute to fall in love but about a 100 nights to form a commitment with our products. In case you don’t feel the warm and fuzzies with Sleepyhead, we’ll gladly take it back with absolutely no hassles and give you a 100% refund.
100 Nights Guarantee
We believe that a mattress or a sofa bed is a very important part of your life, something you spend a whole lot of quality time on. It is quite unfair that you are expected to pick out your mattress or sofa bed at the store by just trying it out for a hasty 10 minutes. At Sleepyhead, we let you try our products for 100 Nights at the comfort of your own home, before you decide if you want it, for keeps. So come dream, jump and roll around on Sleepyhead and take 100 nights to make a decision.
If you ultimately decide your Sleepyhead product is not right for you, within the first 100 nights from the date of delivery, we will do our best to ensure that the return process is as hassle- free as possible. We ask that you sleep on your new Sleepyhead Mattress or chill on your new Sleepyhead SofaBed for at least 30 days before you make a final decision to return. Some people do need a “break in” period to get used to a new product.
Exceptions To Return/Refund Under 100 Nights Trial Offer
Sleepyhead 100 Nights Trial offer is crafted with the objective of giving customers the opportunity to try out our products for 100 nights at the comfort of their own homes. In an unlikely situation of the Mattress or SofaBed not being perfect for you, we are happy to take it back and give you a 100% refund.
To ensure that the offer is not being misused, we have identified some exceptions to the 100 Nights Trial Offer which are as below.
1. Return/Refund request will not be entertained in case of improper usage or physical damage to the product. You are expected to return the Sleepyhead product/s in a good condition.
2. Return/Refund request will not be entertained if any severe liquid spillage, stains, dirt or damage is found on the product during the inspection process.
3. Return/Refund request will not be entertained if the product is used on an improper surface without proper support.
4. Return/Refund request will not be entertained if the product is found to be exposed to cold / hot temperatures for a period of time that causes the materials to tear or permanently deform.
5. Return/Refund request will not be entertained if the customer opts a return due to incorrect size orderd. It is always recommended to cross check the size before placing the order.
Terms & Conditions For 100 Nights Trial Offer
1. 100 Nights Trial is applicable only on Sleepyhead Mattress and Sleepyhead SofaBed.
2. 100 Nights Trial is applicable for the first 100 nights from the date of delivery. In case of a swap between different models, 100 Nights offer will be still calculated from the Day 1 the first mattress or sofabed got delivered.
3. A swap between products (mattress to a sofabed or vice versa) is not applicable under 100 Nights policy.
4. 100 Nights Trial is applicable only on standard size products. Non standard size (Custom Size) products does not fall under 100 Nights Trial Offer.
5. You may decide to return the products any time before the end of 100 nights for a full refund. In case any freebies are provided with order, the refund will be after deducting the freebie cost.
6. Return and Refund on 100 Nights Trial offer will be not be applicable if the product falls under Exception to Return/Refund under 100 Nights Trial.
7. Our 100 Nights Trial offer applies only to original purchaser of genuine Sleepyhead products purchased from www.mysleepyhead.com or any other website authorized by Sleepyhead.
8. This policy is limited to one return per household per year.
9. Please retain a copy of your purchase invoice as proof of purchase. You’ll need to submit this to make a refund claim, without it, Sleepyhead Home Décor Private Limited / Sleepyhead reserves the right to reject any claim under 100 Nights Trial Offer.
10. Returns will be accepted only if the product fulfills the Return Criteria (Refer to Return Criteria under Return Policy).
11. We require you to supply photographs of the returning product/s while opting for a return. Failure to send appropriate photographs may result in return request being cancelled.
12. The return requests must be exercised directly with Sleepyhead Home Décor Private Limited / Sleepyhead no later than the 101st day from the date of delivery of the mattress you want a refund on.
13. Returns will be inspected and picked up within 7 days of raising a return request.
14. All approved refunds will be processed within 15 working days once the products has been picked up for return.
15. Sleepyhead Home Décor Private Limited / Sleepyhead reserves the right to refuse the 100 Nights Trial Offer to anyone associated with a mattress manufacturer/brand.
16. The final decision on refund under 100 Nights Trial offer will be made by Sleepyhead Home Décor Private Limited / Sleepyhead. The company reserves the complete right to refuse any request claim if it doesn’t fulfil the Terms and Conditions of the 100 Nights Trial Offer.
17. Disputes, if any, are subject to Bangalore jurisdiction only