It takes a minute to fall in love but about a 100 nights to form a commitment with a mattress. In case you don't feel the warm and fuzzies with Sleepyhead, we'll gladly take it back with absolutely no hassles and give you a 100% refund.100 Nights Guarantee
We believe that a mattress is a very important part of your life, something you spend a whole lot of quality time on. It is quite unfair that you are expected to pick out your mattress at the store by just trying it out for a hasty 10 minutes. At Sleepyhead, You Have 100 Nights to make a mattress decision at the comfort of your own home, before you decide if you want it, for keeps. So come dream, jump and roll around on Sleepyhead and take 100 nights to make a decision.
If you ultimately decide your Sleepyhead mattress is not right for you, within the first 100 nights from the date of delivery, we will do our best to ensure that the return process is as hassle- free as possible. We ask that you sleep on your new Sleepyhead mattress for at least 30 nights before you make a final decision to return. Some people do need a "break in" period to get used to a more supportive mattress than what they have slept on previously!Exceptions To Return/Refund Under 100 Nights Trial Offer
Sleepyhead 100 Nights Trial offer is crafted with the objective of giving customers the opportunity to try out our mattress for 100 nights at the comfort of their own homes. In an unlikely situation of the mattress not being perfect for you, we are happy to take the mattress back and give you a 100% refund.
To ensure that the offer is not being misused, we have identified some exceptions to the 100 Nights Trial Offer which are as below.
1. Return/Refund request will not be entertained in case of improper usage or physical damage to the mattress. You are expected to return the Sleepyhead mattress in a good condition.
2. Return/Refund request will not be entertained if any severe liquid spillage, stains, dirt or damage is found on the mattress during the inspection process.
3. Return/Refund request will not be entertained if the mattress is used on an improper surface without proper support.
4. Return/Refund request will not be entertained if the mattress is found to be exposed to cold / hot temperatures for a period of time that causes the materials to tear or permanently deform.
5. Return/Refund request will not be entertained if the customer opts a return due to incorrect Mattress Size Order. It is always recommended to cross check the size before placing the order.Terms & Conditions For 100 Nights Trial Offer
1. 100 Nights Trial is applicable for the first 100 nights from the date of delivery. In case of a swap between different models, 100 Nights offer will be still calculated from the Day 1 the first mattress got delivered.
2. 100 Nights Trial is applicable only on standard size mattresses. Non standard size(Custom Size) mattresses does not fall under 100 Nights Trial Offer.
3. You may decide to return the mattress any time before the end of 100 nights for a full refund. In case any freebies are provided with order, the refund will be after deducting the freebie cost.
4. Return and Refund on 100 Nights Trial offer will be not be applicable if the product falls under Exception to Return/Refund under 100 Nights Trial.
5. Our 100 Nights Trial offer applies only to original purchaser of genuine Sleepyhead Mattress purchased from www.mysleepyhead.com or any other website authorised by Sleepyhead.
6. This policy is limited to one return per household per year.
7. Please retain a copy of your purchase invoice as proof of purchase. You’ll need to submit this to make a refund claim, without it, Sleepyhead Home Décor Private Limited / Sleepyhead reserves the right to reject any claim under 100 Nights Trial Offer.
8. Returns will be accepted only if the product fulfils the Return Criteria (Refer to Return Criteria under Return Policy).
9. We require you to supply photographs of the mattress while opting for a return. Failure to send appropriate photographs may result in return request being cancelled.
10. The return requests must be exercised directly with Sleepyhead Home Décor Private Limited / Sleepyhead no later than the 101st day from the date of delivery of the mattress you want a refund on.
11. Returns will be inspected and picked up within 7 days of raising a return request.
12. All approved refunds will be processed within 15 working days once the mattress has been picked up for return.
13. Sleepyhead Home Décor Private Limited / Sleepyhead reserves the right to refuse the 100 Nights Trial Offer to anyone associated with a mattress manufacturer/brand.
14. The final decision on refund under 100 Nights Trial offer will be made by Sleepyhead Home Décor Private Limited / Sleepyhead. The company reserves the complete right to refuse any request claim if it doesn’t fulfil the Terms and Conditions of the 100 Nights Trial Offer.
15. Disputes, if any, are subject to Bangalore jurisdiction only.