Terms & Conditions
The prices displayed on the website are inclusive of GST. Sleepyhead Home Décor Private Limited / Sleepyhead reserves the right to change the prices at its discretion without informing the customer.
Standard delivery for all Sleepyhead products across India is free.There is no hidden cost at checkout.
Delivery of goods will take place at the address entered during order process. In case you want to change the delivery address after the order is placed and before dispatch, please call us at +91 8061933764 or write an email to [email protected] Sleepyhead will try its best to accommodate this change but this is not guaranteed. Delivery of all product will happen at the front door of the property.
Customer will have to bear the delivery charge in case the delivery is made to a wrong location due to the wrong delivery address entered during order placement.
Goods are only delivered by Sleepyhead Home Décor Private Limited / Sleepyhead or by a third party contracted to undertake logistics on our behalf.
For logistical reasons, Sleepyhead Home Décor Private Limited / Sleepyhead reserves the right to split shipments.
Payment for Sleepyhead products are made on the website. All major credit cards and debit cards are accepted. You can also pay using Internet Banking.
EMI offer is applicable only with the top banks which have tie ups with our payment gateway.
We will not be liable or take responsible for any failure to perform, delay in performance, or any other obligations under a contract that is caused by events outside our reasonable control ("Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission accident or Act of God beyond our reasonable control.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
In case of unavailability of one or more Sleepyhead products, the customer will be notified by email or telephone. The amount paid will be recalculated and the customer will be refunded for the unavailable product. In case no products are available, customer will be notified by an email or telephone and will be fully refunded.
Sleepyhead Home Décor Private Limited / Sleepyhead will introduce offers, discounts and coupon codes on a time- to- time basis and this will be completely at the discretion of the brand. Sleepyhead Home Décor Private Limited / Sleepyhead reserves the right to withdraw the offers and coupons without any notification.
Sleepyhead coupon codes can be redeemed only on purchases made through www.mysleepyhead.com.
Sleepyhead discount codes are only available on full purchases, paid up front. Sleepyhead discount codes are not available on orders that use EMI option. Sleepyhead Home Décor Private Limited / Sleepyhead cannot take responsibility for discount codes published without permission on third-party websites. Discount codes may be subject to additional terms and conditions (including an expiry date/time) which will be shared at the point of publication. All discount codes are subject to availability and only one code can be used per order.
Sleepyhead offers a 100 Nights Trial for mattresses. You may decide to return the mattress any time before the end of 100 nights if you are not completely satisfied. We will arrange to take the mattress back for a full refund. Your claim will be processed once the mattress is collected by our courier partner and assessed by our QC team for any damages. It is your duty to be available to package and pass the mattress back to our collections company.
100 Nights Trial is not applicable if the return does not fulfil the 100 Nights Policy (Refer Exceptions to Return/Refund under 100 Nights Trial Offer).
Please write to [email protected] or call +91 8061933764 with your order details to register your return request Returns are applicable only to Sleepyhead mattresses. To accept a return, please follow the returns procedure mentioned under Return Policy.
Sleepyhead Home Décor Private Limited / Sleepyhead reserves the right to refuse any return request if it doesn’t fulfil the return criteria. (Refer Return Criteria under Return Policy).