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Frequestly Asked Questions (FAQ's)

Frequently Asked Questions (FAQ's)

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Orthopedic mattresses conform to the contours of your body, giving optimal support to all its pressure points. They provide correct spinal alignment to help alleviate stress on the spine and reduce back pain as well as increased energy levels during the day.

Memory foam has an open-cell structure that basically hugs the whole body as you sleep which helps relieve pressure points and prevent pressure sores regardless of how you sleep. This is an especially important benefit for those who share a bed. Since the memory foam material absorbs and isolates motion rather than transferring it, when one person rolls over or gets out of bed, their partner isn’t disturbed.

Some people like their mattresses to to be firm and some like to simply sink into their soft mattresses. In order to create the perfect mattress for all, we perfected a unique three-layer foam construction that provides the ultimate combination of support and coziness. Not too firm, not soft, just unbelievably luxurious.

Did you know that a mattress that you buy at a retail store costs up to 60% more than the actual cost of the mattress? And don’t forget the delivery cost! Our mattresses are shipped from our factory to you directly, thereby avoiding all retail and middlemen costs in between. So why pay more when you can save save save?

After you finish the magical unboxing process, 90% of your Sleepyhead mattress will take its shape within the 15 minutes of unwrapping and can be used straight away. However, it would take an additional 12 – 15 hours for the mattress to completely expand.

  • Hand/ Machine wash separately using cold or warm water
  • Use Gentle Cycle
  • Do not Iron
  • Do not Dry Clean
  • Tumble Dry on Low Heat
  • Do not Bleach
  • Do not use Solvents

When all the “big” mattress companies were focusing on how to build custom beds for every single human body-type walking the face of earth and consequently confusing the already-confused consumers, Sleepyhead decided to do the opposite. We thought that a intelligently-designed mattress can be the revolution that the sleep world in India needed. So we designed mattresses that is perfect for 90% of sleepers, regardless of their body-type or sleeping position. When most mattress companies bet on the ‘wow’ factor by displaying the grandiosity of their products in furniture stores, Sleepyhead bet on the “ease” factor. We decided to double down on the quality and make our products more convenient; more reliable and also reduce the service cost to a great extent, by making the mattress available to you in a nifty little box (smaller than the mattress itself). At Sleepyhead we believe that life is complicated as it is, and we are here to make life easy for our customers, in whatever small way we can.

As our products are shipped directly to you, all the cost savings on middlemen and store margins are also passed on to you. Your Sleepyhead mattress gives you at least 3 times savings compared to other retail brands with the same specifications.

Sleepyhead mattress is a 6 inch mattress made from a combination of 3 different types of high quality foams. It uses a high density foam as its support foam, responsive memory foam (developed by NASA, no less) as the middle layer that moulds perfectly to your body, relieves pressure and further enhances the right sleeping posture and a layer of comfort foam on top to keep the mattress fresh and bouncy which makes it the perfect surface to sleep on.

The fact that we are confident to compress and roll pack our mattress says a lot about the quality of foams used.

The fact that we are confident to compress and roll pack our mattress says a lot about the quality of the foams we use. Sturdy yet flexible, the compressed mattress in a box also allows us to deliver to you free of charge, as opposed to a full sized mattress that can only be handled by professional wrestlers for wads of cash (which you would save). 

Using a Sleepyhead mattress on the floor does not impact its quality or comfort. However, we recommend that you use the mattress with a base so that it doesn’t get dirty.

Yes, of course. You can clean the fabric zipper cover. All you have to do is gently remove the outer fabric cover and follow the wash care instructions for cleaning.

  • Gently remove the mattress cover without damaging the foam inside.
  • Keep the zip closed while washing.
    Machine Wash, Warm (40⁰C).
  • Use only mild detergents.
  • Do not use brush for cleaning
  • Do not dry under direct sunlight.
  • Do not Iron
    Wash separately
    Tumble Dry, Normal
  • Do not wring

Very stringent ones! We have a 5 stage quality check, which includes:

  1. A thorough review of the raw material upon arrival.
  2. The foams which goes into the mattress are checked on the tensile strength, density and compression.
  3. During production process, all materials are inspected for any damages.
  4. All of our finished products will be inspected and tested against predetermined parameters.
  5. The orders placed by a customer will be inspected again and will not be shipped until the final inspector has cleared them.

We think, as we’re sure you do, that 5 minutes is just not enough time to make up your mind about a mattress that you’ll use for years to come. According to studies, it takes at least 30 days for your body to get used to a mattress. Trust us, 100 nights of sleep will make you fall in love with your Sleepyhead mattress. If you decide that Sleepyhead is not for you then you can easily return the mattress within 100 nights. (Refer to the 100 Nights Trial Policy).

100 nights Trial is applicable only for Sleepyhead mattresses. Accessories do not carry this feature.

No, we don’t have a traditional showroom as we are passing on the savings of showroom costs to you. With our 100 Nights Trial, you can also try the mattress at home and return it for absolutely no charge if you don’t totally love it.

No set up required. Just unwrap, unwind and unroll.

Sleepyhead gift coupons can be redeemed only for purchase through Sleepyhead website. Purchases made through Amazon will have only Amazon’s promotional offers.

Shipping is FREE. Yay! We take a maximum of 1 – 5 business days to deliver the mattress. And worry not, in case the delivery gets delayed due to unpredictable incidents, our support team will keep you updated.

Unfortunately we don’t take any old mattresses.

Our couriers require a signature when they deliver, so yes, someone will need to be at home. If you do miss your delivery don’t worry, our courier will give one more try over the next two business days. For help re-scheduling your delivery day, just contact us.

You’ll get an order confirmation mail as soon as you have completed your purchase.
You will be receiving a dispatch confirmation with tracking code once the courier has picked the product.
You can track the movement from the courier’s website. Post-delivery confirmation will be send once the product reaches your door step.

Can I request a delivery slot?

You can track order from the courier’s website. Sleepyhead will be sending your tracking ID and courier’s website details along with the dispatch confirmation email.

Yes, it can be different. Just update your delivery address and billing address of your liking while placing the order.

Simply reach out to us at support@mysleepyhead.com before your order is dispatched and let us know what changes are needed, we’ll help you, promise!

You can cancel your order before it is dispatched. You can write to us at support@mysleepyhead.com to process your cancellation.

Once the order is dispatched, cancellation would attract a nominal cancellation charge + shipment charge of Rs 1000.

While our packaging is designed to withstand the shipping process, we would encourage you to not accept the shipment if the packaging is torn, and inform our Customer Care department immediately.

Our mattresses are designed to be a non-flip- able because when you sleep on a Sleepyhead, there is simply no need to do so. Our foam core has been designed to have a specific top and bottom. Always keep the zippered side down for optimal comfort.

We accept payment via Visa, Master Card, Net Banking or EMI option.

MRP shown on the website includes GST & Taxes.

Our payment gateway allows you to purchase the mattress on EMI. The offer is limited to banks that are tied up with the payment gateway.

It’s really simple. All you have to do is contact our Customer Care at support@mysleepyhead.com. Shipment will be arranged by Sleepyhead for reverse logistics. Returns will be inspected and picked up within 7 working days of raising a return Approved refunds will be credited back to your bank account within 15 working days.

 

No. Accessories does not carry have a Return Policy.

Absolutely not. We offer free returns on Sleepyhead mattresses if the mattress is returned within 100 nights.

You need not return the mattress in the box. You need to be a superhuman to roll it back inside the box!

The mattress has to be covered in polythene cover for the logistic partner to accept the return.

But don’t worry, the polythene cover will be couriered by Sleepyhead to your address once the return request is raised.

Please ensure that you give back the original invoice when you are claiming a refund under 100 nights Trial. Our team may request you to supply photographs of the mattress in order to validate the genuineness of the claim.

As soon the return request is approved, we will initiate the refund process. It will take maximum 15 working days to credit the refund into your bank account.You will be receiving a dispatch confirmation with tracking code once the courier has picked the product.
You can track the movement from the courier’s website. Post-delivery confirmation will be send once the product reaches your door step.

Getting used to a new mattress is similar to getting used to a new pair of shoes. The mattress you previously owned had time to adapt to your body shape and soften. When you sleep on a new mattress, it is possible you may feel a slight discomfort at first, and that is why we recommend trying your Sleepyhead mattress for at least 30 days before considering a return.

Sleepyhead mattresses are perfectly designed so that deformation and sagging are unlikely to happen for at least 10 years if used properly. Sleepyhead Limited Warranty ensures protection against any sagging for a period of 10 years (refer to the list of manufacturing defects under Warranty Policy).

To initiate the warranty claim process, please contact us on support@mysleepyhead.com with clear description of the problem, associated pictures and copy of purchase invoice.

The Sleepyhead warranty covers manufacturing defects such as sagging or flaws in the foam causing it to split or crack within 10 years from the original purchase date. To learn more about the terms of our warranty, please refer to our Warranty Policy.

The warranty is only applicable on Sleepyhead mattresses and Sleepyhead Natural Bamboo mattress protector. Other accessories do not carry any warranty. 

As soon the return request is approved, we will initiate the refund process. It will take maximum 15 working days to credit the refund into your bank account.You will be receiving a dispatch confirmation with tracking code once the courier has picked the product.
You can track the movement from the courier’s website. Post-delivery confirmation will be send once the product reaches your door step.

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